1- Double-check your email address. Make sure the address is spelled correctly. If you need to make a change email address here.
2- Sign into the email inbox you've selected, and check for account emails from 961portal.com. Be sure to also search in your spam, junk, or bulk mail folders.
3- If the issue persists, consider using a different email address on your 961portal.com account. We've found that emails from 961portal.com are nearly always delivered to major webmail providers like gmail.com, yahoo.com, or hotmail.com.
I know my email is valid! Why are you still unable to deliver?
1- Even if you're generally able to receive emails at your email address, your email client or ISP (internet service provider, such as Comcast, SBC, etc.) may be blocking mail from 961ortal.com or mistakenly filtering our emails as spam.
2- If your email is being regularly bounced back to us as undeliverable, we won't be able to consistently deliver your important notifications to that email address. If you'd like to troubleshoot further with your ISP, you may want to ask them to make sure they're whitelisting email from 961portal.com. Please note that we aren't able to retrieve bounce logs for individual bounced emails.
3- Unfortunately, if we're blocked or filtered by a particular email provider or ISP, we aren't able to fix this issue on an individual basis. We are constantly working on our side to increase our email delivery, and we appreciate your patience!